I hate ATT DSL, and I don’t even have service with them yet.
I’ve been trying to order for two days. First they bury the standalone DSL, so the only way to find it is to go to the homepage and click on “Switch to ATT”. Just going to the DSL page makes you choose home phone service.
I finally find this little loophole to get to the “Naked DSL” page and put my address in. And it kicks it. So I get a Live “Help” chat going. They tell me to make sure I put the address in correctly and the other obvious shit. I assure them I did. Then they tell me it’s not available in my area.
I inform them that it’s available on the main page, where you have to choose phone service with it, it’s just not taking my address on this page.
She then tells me that they must have run out of connections.
I inform her that I live downtown, with literally thousands of offices within a block or two, and that there’s no way ATT had run out of bandwidth for the 38103 area code. It’s just not fucking possible.
Then I go back, and notice that some of the “Suggested addresses” are my building, just different unit number. So I try it using that. Works fine. Try changing it to my unit number, using the same formatting that they use. No deal. She then informs me that I have to call customer care. Here’s the number. Oh yeah, and they’re closed.
Excellent.
